Item Arrived Damaged

What happens if the item you received is damaged?

• Take clear, detailed photos of the damaged item, packaging, and label from multiple angles.
• Save the packaging and packing material. Packing material may be required for the seller to file insurance claims with the shipping company.
• Do not attempt to take apart or repair any broken item(s). Doing so can obscure the damage and be seen as user-induced damage, which is not eligible for return.

• Reach out to the seller promptly through private messages.
• Explain the situation clearly and provide the photos you took.

• Return and Refund: The buyer returns the purchased item and receives a full refund, plus return shipping costs.
• Refund Only: The seller refunds the purchase cost and original shipping, allowing the buyer to keep the damaged item.
• Partial Refund: If the item isn't a total loss, the buyer and seller can agree on a partial refund, and the buyer keep the item.
• If the seller purchased shipping insurance, the seller can file an insurance claim through their shipping provider to reclaim any lost value from damage to the item.
• When a damaged item is returned for any reason, the seller is responsible for return shipping costs.
• The buyer is responsible for saving and returning any damaged packing material/packing in the case that an insurance claim requires.

• If you can't resolve the issue with the seller/buyer, report the situation to the moderators of r/HardwareSwap, or the HardwareSwap Discord, depending on which platform the purchase was facilitated.